First of all, thank you for trusting us with your health and performance.
We do everything in our power to make the best products to give you the absolute BEST results! We can only succeed if you succeed. We want you to achieve your goals, to BE GREAT! We take the quality of our products very seriously.
UPDATED: FREE SHIPPING!
Exciting news! We have 3 new Free Shipping tiers that now covers over 95% of Canadian shipping addresses!
This means virtually everyone will be able to get free shipping based on the amount in their cart (after any discount) and be able to easily see when they qualify for Free Shipping. As well, we’ve provided a quick visual below for our 3 new Free Shipping tiers.
Any returns, exchanges or refunds must be initiated from the place that you bought the product. If you made your purchase through our site – great! You’re in the right place.
If you bought one of our products through one of many trusted partners, you’ll need to go to them first. We have a system in place that supports the retailers returns policy.
For returns purchased through our website, we will accept unopened items in the original packaging within 30 days of your purchase. Really, it should be when you first receive your product, but we’re cool with 30 days.
For exchanges, if you’ve received the wrong product or there was an issue with damage during shipping, contact us right away with the specific details of the issue, your order number and the product(s) affected.
If you’re unhappy for any reason, we want to make it right. We’re ecstatic to say that we almost never get to this point. We know that if we do, we’re doing something wrong and we want to know what it is so we can fix it! All we ask is for your honest feedback about how we didn’t live up to your expectations.
We’ll be happy to give you a full 100% refund of the cost of the product!
Here are the steps:
- Read the details above so that we’re on the same page
- Contact us at firstname.lastname@example.org with your order number
- Based on your specific details, we’ll give you instructions